Frequently Asked Questions

Have questions?  We're here to help!

Learn more about XFIXXI.

What makes your bikes unique?

XFIXXI bikes focus on quality, style, and customization. We offer colourful single-speed and fixed gear bikes with different setup options, so you can build a ride that fits your style, comfort preferences, and daily needs. Each bike is carefully assembled, tuned in Canada, and checked before shipping.

Are the bikes suitable for commuting?

Yes, XFIXXI bikes are designed for urban commuting, fitness riding, and everyday city use.

What makes single-speed bikes low maintenance?

XFIXXI single-speed bikes use a simple drivetrain with fewer moving parts, making them easier to maintain and clean compared to geared bikes.

Where are your bikes assembled?

All XFIXXI bikes are assembled, tuned, and inspected in Canada before shipping.

Can I custom-build my bike?

Yes. On selected bike models, you can enable the Custom-Built option directly on the product page and choose different parts such as handlebars, gear ratio, pedals, pedal straps, wheels, tires, and accessories.

You can also leave special requests in the order note area during checkout.

If you need help choosing the right setup, feel free to chat with us before placing your order.

How long does the custom-building process take?

The custom-building process for your bike usually takes about 2–5 days. This timeframe allows us to ensure your bike is built to your exact specifications with the highest quality.

Can I upgrade or replace parts later?

Yes, many components such as wheelsets, handlebars, pedals, tires, gear ratios, and accessories can be upgraded or replaced later. We also offer replacement parts for many of our bike models.

Can I change the gear ratio later?

Yes, the gear ratio can be changed later by replacing the chainring and/or rear cog.

Can the bike be ridden as both fixed gear and single speed?

Most of our fixed gear / single speed bikes come with a flip-flop rear hub, allowing you to switch between fixed gear and single speed setup. Please check the product specifications for individual models.

Does the fixed gear still come with brake levers?

Yes, all bikes — including fixed gear setups — come with brake levers installed on the handlebars by default. If you prefer them uninstalled, please leave a note at checkout. We will place the brake levers separately with the bike, so you can install them later if needed.

Can I install wider tires on the bike?

Tire clearance depends on the model. Many of our bikes can fit wider tires for more comfort and all-road riding. Please check the product specifications or contact us for specific tire clearance information.

Do you have large size bikes?

Yes, selected models are available in larger frame sizes. Please check the product specifications and sizing chart on each product page, or contact us if you need help choosing the right size.

How do I assemble the bike after receiving the shipment?

Our bikes arrive approximately 85% assembled. Basic assembly such as installing the front wheel, pedals, and handlebar alignment is required. Basic tools and assembly instructions are included.

Please watch our YouTube bike assembly guide:

Can I test ride a bike before purchasing?

Yes, you can make an appointment for a test ride. Please contact our customer service team to schedule your test ride at a convenient time.

Can I visit your showroom by appointment?

Yes, showroom visits are available by appointment. Our showroom is located in Markham, where you can see our bikes and accessories in person. Please contact us to schedule a visit before coming in.

What are the benefits of a Gates Carbon Belt Drive?

Gates Carbon Belt Drive systems are clean, quiet, low maintenance, and do not require chain lubrication. They are also resistant to rust, making them ideal for commuting and all-season riding. This system is featured on selected XFIXXI models such as LIBERTÉ and TrackloX.

Is the Gates belt good for winter riding?

Yes, the Gates Carbon Belt Drive is excellent for winter and wet conditions because it does not rust like a traditional chain and is easy to clean. It is featured on selected XFIXXI models such as LIBERTÉ and TrackloX.

Does the Gates belt require lubrication?

No, the Gates Carbon Belt Drive does not require chain oil or grease. Basic cleaning with water is usually sufficient.

Do you offer financing?

Yes, we offer financing options through Affirm and Sezzle. You can choose a payment plan that suits your budget.

What is your return policy?

Returns must be requested within 7 days of receiving the order. Items must be unused, unbuilt, and in original packaging. Returns must be approved by our team before being sent back. Return shipping is the customer’s responsibility unless the return is due to our error. Final sale items are non-returnable.